We want Christchurch Music Festival to be enjoyable for everyone, which we hope is covered in our Access & Disability policy. We hope this can put a lot of minds at ease for those to whom this policy applies. We recommend reading the full details thoroughly before purchasing a ticket.

If after reading you still have a question that this document has not answered, please feel free to email your query to office@christchurchmusicfestival.com. We’re also open to hearing about further improvements and anything we can do to make your weekend more enjoyable.

A Personal Assistant wristband is available free of charge if you are a disabled adult (aged 18+) who requires assistance to access the festival. You will need to buy your ticket as normal and email us proof of purchase: for example, a copy of the E-Ticket. You will also need to supply a photocopy of some form of an in-date photo ID and proof of eligibility.

The following pieces of evidence are accepted:

• A confirmation letter showing receipt of the care component of PIP or DLA dated within the last 12 months. If you have previously received this but have since had your application rejected or not renewed, please contact us as we can accept older evidence on a case-by-case basis.
• A confirmation letter showing receipt of Attendance Allowance within the last 12 months.
• A confirmation letter showing receipt of Employment and Support Allowance dated within the last 12 months.
• Evidence that you are registered severely sight impaired (blind).
• Recognised Assistance Dog ID card if you are wishing to bring a guide dog with you.

Please send your proof of purchase, proof of eligibility and photo ID to office@christchurchmusicfestival.com. The name must be the same on all parts of the application. We will review applications without the listed evidence on a case-by-case basis. However, please note that temporary injuries, illnesses and pregnancy do not qualify under the PA scheme.

The applications for Personal Assistance tickets are limited to one per person and are not issued in advance. If your application is successful, we will confirm this with you via email. You will need to bring your proof of eligibility, your ticket, some photo ID and our confirmation email with you to the festival in order for your PA to be issued with a wristband. The name of your E-Ticket must match the name on your proof of eligibility and the name on your photo ID.

Children aged 12-17 who are disabled can come free of charge as long as they also bring proof of eligibility with them to the festival and enter with a full-paying adult aged 21+. There is no scheme in place for disabled children aged 5 and under as they are already permitted to enter the festival free of charge.